DELIVERIES

Delivery Times

PLEASE NOTE-BETWEEN 18TH NOVEMBER-JANUARY 5TH, ALL ORDERS WILL BE SHIPPED WITHIN 5 DAYS OF PURCHASE.  

Delivery Times (International:)

Standard delivery within EUROPE takes 3 to 14 business days

Standard INTERNATIONAL delivery outside Europe will take 7 to 21 working days. Tracking numbers will not always be automatically generated so please do email to retrieve your tracking number if you have not received it. Your order will be collected by DHL and forwarded to your location via their German distribution hub then passed on to your local mail service.

Please be aware that we are occasionally required to make additional checks on your payment or address details and this may delay your order.

International EXPRESS services will take between 2-7 days depending on geographical location.

 Unsuccessful Deliveries

Our international deliveries are made via Royal Mail and will require a signature upon delivery. We are unable to give instructions such as 'leave with neighbour' or 'leave in garage.' After any unsuccessful delivery they will leave a card advising of the consignment number, time of attempted delivery and a contact number for the nearest courier depot.

They will then hold the goods at this depot for five working days to allow you to collect the order. Should there be no attempt by you to collect the order, it will be returned to the PRAY™ Websales centre. If Customer Services then receive no contact from you regarding this order within a further five days, the payment will be refunded minus any delivery charge and the return delivery charge.

Destinations

We regret that we are unable to send to P.O. Box addresses and certain countries.

When entering your shipping address, if your country does not appear in the pull down selection menu, this means we do not currently ship to your region.

For any further queries on shipping and delivery, please contact Customer Services at help@houseofpray.com or call us at 0207 247 0089 (Monday to Friday 10:00am - 6:00pm).